Terms of service

Terms and Conditions

Order  

Before your order can be accepted, we must receive payment in full for the goods that you order. We will confirm that we have received your order by sending you an email at the email address you provided in your order form.

Prices, Orders and Website Errors

All prices displayed on our website are shown in GBP (£) and are subject to change without notice. Delivery charges, where applicable, will be calculated and displayed during checkout. Some products may not be available for delivery to certain locations.

We make every reasonable effort to ensure that product information, pricing, promotions, discounts, availability and descriptions displayed on our website are accurate. However, despite these efforts, errors may occasionally occur due to technical, administrative, system or human error. This may include, but is not limited to, incorrect prices, unintended discounts, inaccurate product information, stock discrepancies, or products that have been accidentally made available for sale during development, testing or maintenance.

By placing an order, you are making an offer to purchase the products. Your order is subject to our acceptance and availability. Any automated order acknowledgement or payment confirmation is provided solely to confirm that we have received your order and does not constitute acceptance of your order.

A legally binding contract between you and us is formed only when we dispatch the products to you.

Before dispatch, we reserve the right to refuse or cancel any order where we reasonably believe that a pricing, promotional, technical, administrative or system error has occurred, or where a product has been incorrectly listed, described, priced or made available for sale. In such cases, we may:

• contact you to offer the opportunity to purchase the product at the correct price;
• offer a suitable alternative product;
• remove the affected product from your order; or
• cancel the order and issue a full refund of any amounts paid.

We are not obliged to supply goods at an incorrect price or on incorrect terms where the error is genuine and occurred as a result of a technical, administrative or pricing mistake.

Nothing in these Terms affects your statutory rights under applicable consumer protection laws.

Payments

By placing an order or purchasing goods, you take responsibility for providing us with correct information, ensuring that the credit card or debit card you use is your own, and having sufficient funds available to cover the cost of the goods.

Goods are shipped when the total amount has been approved and debited from your account. Our acceptance of your order creates a legally binding contract between us.

Product Availability

While we strive to ensure product availability, there may be instances where certain items become out of stock or discontinued. In such cases, we will promptly notify you and provide alternative options or a refund for the unavailable item.

Product Descriptions

 We make every effort to accurately describe our products, including specifications, features, and images. However, please note that slight variations may occur, and product colours may appear differently on different screens. If you have any questions or require further information about a product, please contact our customer support team before making your purchase.

Intellectual Property

All content on our website, including images, text, logos, and trademarks, is protected by intellectual property rights. You are prohibited from using, reproducing, or distributing any of our copyrighted material without prior written consent.

Delivery and Shipment

Orders placed after 1 pm will be shipped the following day. You can expect to receive your order within approximately 2-5 working days within Great Britain. 

Returns

 If you are not satisfied with anything you've purchased from us, for any reason, you can return it within 14 days of purchase for a full refund. The item(s) must be returned in the same condition as it was received with its original packaging, your refund will not be accepted if these terms are not met or if the product is damaged on transit.

We will not be held responsible for any packages that are returned but not received at our end if no tracking system was used. It is advised to use a trackable service and obtain adequate insurance.

For approved returned items, a refund will be processed within 14 days of receiving the item.

Faulty/Incorrect Items

 In the event that you receive a damaged item or an item that you did not order, please contact us at support@kefl.co.uk immediately. We will arrange for its return at our expense and issue a replacement or refund.

It is crucial to inform us of any issues or faults in the product received within 7 days of receiving the item and return it to us within 14 days. Please attach photos of any complaints, problems, or damages regarding the item(s).

Limitation of Liability

 While we strive to provide high-quality products and services, we cannot guarantee their suitability for your specific needs or circumstances. We shall not be liable for any indirect, consequential, or incidental damages arising from the use or inability to use our products. Our liability is limited to the purchase price of the goods involved.

Privacy Policy

 We are committed to protecting your privacy and maintaining the confidentiality of your personal information. Please refer to our separate Privacy Policy for detailed information on how we collect, use, and safeguard your data.

Please note that these terms and conditions are subject to change without prior notice. It is recommended to review them periodically for any updates.

Cancellation Policy

 If you wish to cancel your order, please contact us as soon as possible. Depending on the status of your order, we will either process the cancellation and issue a refund or provide alternative options, such as an exchange or store credit.

Customer Support

 We are committed to providing excellent customer service. If you have any questions, or concerns, or need assistance, our dedicated customer support team is here to help. You can reach us through email at support@kefl.co.uk or by using the contact information provided on our website. We strive to respond to all inquiries within a reasonable timeframe.

Thank you for your cooperation.