Refund policy

How to return an item?
If you would like to return your products for a refund or exchange, you are welcome to do so within 14 days of delivery, provided the relevant item(s) has not been handled or used and is returned in a saleable condition with all original packaging intact. Please contact us directly at support@kefl.co.uk, and our dedicated support team will guide you through the return process.

What are the postage costs for a return?
You will be responsible for covering the postage costs of returning the item(s). We recommend using a trackable service and ensuring the goods are insured for their full value during their journey back to us. Please retain the proof of receipt, as the package is your responsibility until it reaches us. Please note that we cannot accept liability for lost or damaged goods.

What should I do if I receive a faulty/wrong item(s)?
In the event that you receive a faulty item or an item that you didn't order, please contact us immediately at support@kefl.co.uk within 14 days of receiving the item(s). Our friendly team will swiftly arrange for its return and either provide a replacement or issue a refund. Please include your name and order number in the parcel or on a separate piece of paper for identification purposes.

What is your returns policy?
We want to ensure a smooth and hassle-free return experience for you. Returned items should be in a saleable condition with all original packaging intact. Regrettably, we cannot accept returns that do not meet these conditions. For further details, please refer to our comprehensive terms and conditions. It is important to retain proof of receipt and ensure the goods are insured for their full value during the return journey.

Once we receive the returned item(s) and verify their condition, we will process your refund or exchange accordingly. Please refer to our comprehensive terms and conditions for further details.

How long will it take to process my return?
We understand that you are eager to receive your refund. Upon receipt of the approved return, we will process your refund within 14 days. If you have any questions or concerns regarding refunds and returns, please don't hesitate to contact our dedicated support team at support@kefl.co.uk.

For any other inquiries or general assistance, please use the contact information provided below. Our friendly staff members are here to help and will respond to your message within 24 hours.

Thank you for choosing KEFL. We value your satisfaction and look forward to assisting you with any further queries or concerns you may have.