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FAQs
If you have any more questions please feel free to check out our full FAQs page or contact us.
How long will delivery take?
Our aim is to process and deliver your orders as quickly as possible, usually within 2-5 days. We understand that unexpected situations can cause delays, but rest assured that we'll provide you with tracking information so that you can keep a tab on your order's status. We're happy to say that the majority of our customers receive their orders on time without any issues. However, if you haven't received your delivery within 10 days of your purchase, please don't hesitate to contact us. We're always ready to assist you in any way we can.
How much is shipping?
Shipping costs are calculated based on the total weight of your order. Please refer to the following guidelines for our shipping charges:
- Orders weighing 0 - 1kg: £2.90
- Orders weighing 1 - 2kg: £3.90
- Orders weighing 2 - 5kg: £4.90
- Orders weighing 5 - 30kg: £5.90
- Orders weighing over 30kg: £6.90
- Collection is FREE
Enjoy free shipping on orders over £60.
We strive to provide transparent and competitive shipping rates to ensure a seamless shopping experience for our valued customers.
What about collection?
Our warehouse is open for collection from Monday to Friday, between 9 am and 4 pm. If you require collection outside of these hours, please contact us at support@kefl.co.uk, and we'll do our best to accommodate your request promptly. More information on our FAQs page!
Any other questions?
You can contact us through our contact page! Were happy to help.